Updated March 30, 2020
Dear Valued Clients,
We continue to closely monitor the coronavirus and its impact across the globe with a focus on the health and safety of our employees, customers and patients. During this time of uncertainty, we are taking this opportunity to update you on the status of our clinic operations. As this outbreak continues to evolve, so will our response.
At this time, we will continue to see puppies and kittens for their first and subsequent vaccine appointments, as well as any other pet going through a vaccine series. For adult pets, we are only scheduling Rabies vaccines. The scheduling of all other routine or wellness visits will be suspended until after April 14. Please note this date is subject to change depending on need.
We have taken essential actions to support business continuity with the upmost safety in mind. Some of these measures include:
- Disinfecting exam room surfaces, ink pens, clipboards, benches, etc. is already part of our routine, however this effort has been increased in frequency for your protection. More attention to detail is being focused on high-touch areas, including doorknobs, light switches, bathroom fixtures, toilets, phones, computers, and tablets.
- Keeping hand sanitizer available for use by all.
- Hand-washing in between physical contact or after covering our mouths to cough or sneeze.
- Not coming in for work if we are sick.
- Mailing you your pet’s prescription refill provided it is not a narcotic and you have enough medication on-hand until it arrives. We have the ability to process payment over the phone, simply ask for this option when making your request.
We kindly ask that you take the following precautions if you have an appointment scheduled with us:
- If you have a scheduled appointment, please remain in your vehicle and call the office to notify us of your arrival (616-531-7387). A nurse will triage your pet remotely before meeting you curbside to start the visit.
- As detailed in the e-newsletter dated March 13th, we ask anyone who is unwell to please stay home. We are happy to reschedule your pet’s appointment to a later date.
- Be patient and flexible! This is new territory for everyone. We’re working to keep you, your pets and our staff’s best interests at heart.
We also want to communicate the latest statement from the Center for Disease Control and Prevention (CDC) regarding pets and COVID19:
“There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19. However, since animals can spread other diseases to people, it’s always a good idea to wash your hands after being around animals.”
Thank you for helping contribute to a healthy and safe environment! We appreciate your patience and understanding during this challenging time.
Animal Medical Center of Wyoming